Illuminating the Invisible Side of Operations

Soroco’s Scout redefines operational intelligence by revealing the previously invisible layers of business activity. Through its AI-driven capture, deep analysis, and secure framework, Scout empowers organizations to improve efficiency, reduce costs, and elevate employee experience—all while earning widespread acclaim in the process intelligence industry.

Shedding Light on Hidden Workflows

According to S4 Digital, much of daily work—estimated at 60%—isn't captured by traditional enterprise systems, translating to trillions of untracked interactions annually. Scout addresses this stealthy aspect of operations by illuminating what they call "the dark side of the moon"—those overlooked but impactful workflows.

Scout: AI-Powered, Privacy-Conscious, Insight-Driven

Soroco’s Scout excels at capturing, analyzing, and contextualizing operational data:

• AI-Driven visibility: It tracks digital interactions—clicks, keystrokes, system navigations—across various technology environments, and links them directly to business outcomes like KPIs and SLAs

• Secure by design: With over 200 configurable PII protection options aligned with geography, industry, and compliance standards, Scout ensures deep insights do not compromise user privacy

Operational Excellence in Action

Scout delivers tangible benefits across sectors:

• Telecom companies have reduced operational costs by 30% through streamlined automation and process standardization

• Construction firms achieved a 40% boost in employee satisfaction via refined training and error reduction

• A Fortune 500 bank sped up dispute resolution by 50% by standardizing email communication and minimizing process variation Soroco.

At the Core: The Work Graph & Scout Foundation

At the heart of Soroco's strategy is the work graph, powered by its proprietary foundation model, TribeScope, which offers unmatched operational clarity:

• Work Graph: Maps interaction data to operational outcomes, revealing friction points and workflows that aren't captured in conventional systems

• TribeScope: Interprets and transforms raw interaction data into meaningful business intelligence, backed by numerous patents and a robust AI backbone

Industry Recognition & Global Reach

Soroco’s leadership in process intelligence is widely acknowledged:

• Everest Group has ranked Soroco as a Leader in their PEAK Matrix® for Digital Interaction Intelligence for the fourth consecutive year (2025)

• Scout stands out with its deep capture engine, self-service analytics, AI-driven root-cause analysis, and strong privacy controls Soroco.

• The platform is deployed across 200+ organizations, including many Fortune 500 firms, and supported by a rich ecosystem of partners such as Accenture, KPMG, and EY

• Additionally, Scout has been highlighted in major publications, including Forbes, Harvard Business Review, and Bloomberg for its innovative contributions to how work is analyzed and optimized Soroco.